Some common questions and answers appear below. If you do not see your question, please contact Technical Support.
How do I know if a fundraising campaign was reviewed and approved by the district?
Look for the "Approved" seal on the campaign's page:
This seal ensures school and/or district administrators have reviewed and approved the campaign before publication, and that it complies with your district's mandated fundraising policies.
Will my credit card information be secure?
Yes. This application complies with Payment Card Industry Data Security Standard (PCI-DSS) regulations, which aim to protect consumers' payment card data. In addition, your credit card information is not stored on our servers.
Is my donation tax deductible?
According to the U.S. Internal Revenue Service, donations are tax-deductible if the organization is "organized and operated exclusively for exempt purposes set forth in section 501(c)(3)" or meets other "requirements for exemption under the Internal Revenue Code". If you are unsure, contact the organizer of the fundraising campaign.
Can I make a donation or payment with a credit or debit card?
Depending on your district's settings, the following payment methods are accepted:
Credit cards (Mastercard, Visa, Discover, American Express)
Debit cards
PayPal
Stripe Payments
Apple Pay and Google Pay (only available for districts that use Stripe payments)
Can I use Apple Pay or Google Pay to make a donation or payment?
The Apple Pay and Google Pay mobile payment services are available if your school or district uses the Stripe payment application. During checkout, you will see these options if they are available to you.
PayPal Guest Checkout is unavailable. Do I have to create a PayPal account to donate?
According to PayPal's policy, the Guest Checkout option is no longer universally available. If you cannot access Guest Checkout, you can create a PayPal account to donate.
Can I make a donation anonymously?
Yes. Click the Give Now button, and follow the steps that appear. Select the checkbox next to 'Donate Anonymously - Do not display my name'.
How do I donate 'on behalf of' a student?
Click the Give Now button, and follow the steps that appear. You will come to the 'Donate on Behalf of' section. Type in the student's First Name and Last Name.
After you make the donation and return to the Campaign page, check the Donors box at the bottom-right to view the student's name and other details of your donation.
How can I share a fundraising campaign with friends and family members?
Go to the Campaign page, and click Share in the top-right corner.
On the pop-up, click the button for a social media outlet (Facebook, X, LinkedIn, Pinterest), enter your credentials, and share the news. Or click Email to send a message to your contacts.
Will I receive a receipt for my donation?
Yes, this application will send a receipt to the email address you provided. If PayPal or Stripe was used, you will receive a second receipt. Receipts include the name of the campaign, donation date, and donation amount.
Can I make monthly recurring donations to a campaign?
If your district's settings allow, you can make monthly recurring donations to a campaign. You need a PayPal account to do so. These donations can be deducted from a:
Credit or debit card linked to your PayPal account
Bank account linked to your PayPal account
Click the Give Now button, and follow the steps that appear. When you reach the Recurring Payments section, select the checkbox:
Next, select the number of months you want to donate (first option) or the last date you want to donate (second option).
Notes:
You must donate on the same day you set up monthly recurring donations.
Recurring donations will be for the same amount, and occur on the same day of the month, as your initial donation.
If you select an end date (second option), your donation will occur until that date, even if the fundraising campaign has officially ended.
I tried to make a donation but received an error message. What should I do?
If you are unable to put a donation through, or are unsure that it was processed correctly, contact Technical Support.
I made a donation but did not receive a payment confirmation. What should I do?
Confirm the money was deducted from your card/account and, if it was, do not pay again. Sometimes a payment processes correctly without issuing a confirmation page. Contact Technical Support, and ask for confirmation of your payment.
I donated the wrong amount (or made a donation I did not mean to make). What should I do?
If you donate the wrong amount, or donate accidentally one or more times, contact Technical Support. Our support team will examine the situation and suggest next steps.
For additional help, contact support@livingtree.com.