As a district, you can set how transaction fees are deducted from all donations from any campaign within your district in one of two ways.
First, go to your district account settings > Payment Settings > General. You can enable Fee On Top.
Next, to understand how the two options work, please review the following:
When the slider is in the "Off" position (Fees on Top Disabled), transaction fees will automatically be deducted from the gross donation amount for all campaigns, district-wide. Please note that the transaction fee rate (%) that is set for your district is based on the contract agreement that your district has in place with Livingtree. So, if your district's per transaction fee rate was set at 7% + .30c, with the "Fees on Top" option disabled, a $100 donation would have a fee of $7.30. If a donor donates to a campaign, the $7.30 fee amount would be immediately deducted from the $100 donation, making the net donation to your account $92.70. With this option, the transaction fees are deducted directly from donations and are, in essence, "handled by the district."
When the slider is in the "On" position (Fees on Top Enabled), transaction fees are automatically added "on top" of donations to all campaigns, district-wide. So, in the same example from above, if a $100 donation is made, the $7.30 fee would be added on top of the $100 donation, donating $107.30. With this option, transaction fees are added on top and are, in essence, "passed to your donors."
If you have questions or need help, please contact our Support Team at techsupport@follettsoftware.com.