Livingtree Give User Support | Livingtree Support Center

Quick Start - Follow These 3 Steps

Step 1 - Connect Your Stripe Account to Livingtree Give

Written by Jalaj Mani
Updated over a week ago

Step 2 - Create a Livingtree Give Campaign

Written by Jalaj Mani
Updated over a week ago

Step 3 - Promote Your Livingtree Give Campaign

Written by Jalaj Mani
Updated over a week ago

Stripe Payment Collection

What are the Transaction Fees, Account Fees, etc for Livingtree Give?

Written by Jalaj Mani
Updated over a week ago

Are Stripe payments secure?

Written by Jalaj Mani
Updated over a week ago

What is the waiting period for the first payout on Stripe?

Written by Jalaj Mani
Updated over a week ago

I don't have a Stripe account. How can I sign up for one?

Written by Jalaj Mani
Updated over a week ago

How can I contact the Stripe Support Team if I have questions regarding my Stripe account?

Written by Jalaj Mani
Updated over a week ago

Are donations made to Livingtree Give campaigns Tax Deductible?

Written by Jalaj Mani
Updated over a week ago

Basics

What is Livingtree Give?

A Brief Overview of Livingtree Give

Written by Jalaj Mani
Updated over a week ago

How can I sign up for a new Livingtree Give account?

Written by Jalaj Mani
Updated over a week ago

How can I log in to my Livingtree Give Account?

Written by Jalaj Mani
Updated over a week ago

How do I reset my Livingtree account password from the login screen?

Written by Jalaj Mani
Updated over a week ago

How can I share suggestions/feedback on new platform features and or enhancements to existing functionality?

Written by Jalaj Mani
Updated over a week ago

How can I contact the Livingtree Support Team for help? What are your Support Desk hours?

Written by Jalaj Mani
Updated over a week ago

I am part of a school district that is a current Livingtree Give customer, but registered for an LT Give account separately on the website. Why don't I seem to be a part of my district's LT Give hierarchy?

Written by Jalaj Mani
Updated over a week ago

Aeries Financial Customers: How to reach Aeries Support

A brief description on how to get to Aeries Support for Aeries Financial Customers.

Written by Michael Cash
Updated over a week ago

Campaign Creation

(New UI) | How to create a campaign?

New user interface for campaign creation

Written by Jalaj Mani
Updated over a week ago

How can I use my campaign's customizable "Donate on Behalf of Section" to collect specific information from my donors when they make a donation?

Written by Eric Letada
Updated over a week ago

How can I edit a previously published campaign?

Written by Eric Letada
Updated over a week ago

How can I save a published campaign as a draft?

Written by Eric Letada
Updated over a week ago

Why am I seeing a Livingtree logo as my campaign thumbnail?

Campaign Thumbnail Image upload issue

Written by Jalaj Mani
Updated over a week ago

How can I customize the Livingtree Give email receipt that is sent to donors after they make a donation?

Written by Eric Letada
Updated over a week ago

How can I embed a YouTube video onto my campaign?

Written by Eric Letada
Updated over a week ago

How can I save a campaign as a template for later use?

Written by Eric Letada
Updated over a week ago

How can I setup donation amounts?

Written by Eric Letada
Updated over a week ago

How can I "clone" a campaign?

Written by Eric Letada
Updated over a week ago

How can I "archive" and "un-archive" a campaign?

Written by Eric Letada
Updated over a week ago

How can I record cash or check donations to my campaign?

Written by Eric Letada
Updated over a week ago

Campaign Promotion

LT Give - Campaign Promotion

Using internal mail and campaign promotion tools within Livingtree Give

Written by Michael Cash
Updated over a week ago

Contacts Tool: What are Contacts in LT Give? How can I create a contact manually or upload contacts in bulk via a template?

Written by Eric Letada
Updated over a week ago

LT Give - Contacts Management

Manage your list of Contacts/donors in Livingtree Give

Written by Michael Cash
Updated over a week ago

Leaderboard Tool: What is a campaign "Leaderboard" feature and how can I use it to create "competition" around my campaign?

Written by Eric Letada
Updated over a week ago

Guide: Campaign Promotion Best Practices

Written by Jalaj Mani
Updated over a week ago

New features to help automate your campaign promotion efforts

Written by Jalaj Mani
Updated over a week ago

How can I send a "Test Email" when using the Scheduled or Sequenced Mass-Email Tools?

Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated mass-emails using the "Scheduled Mass-Emails" Tool? (Video)

Written by Jalaj Mani
Updated over a week ago

Contacts Tool: How can I create and remove a "Contact Type" for a contact?

Written by Eric Letada
Updated over a week ago

Social Media Share Tool: What is the "Social Media Share" Tool? How can I easily share my campaign on Social Media once published?

Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send automated emails in a sequence using the "Sequenced Mass-Email Tool"

Written by Eric Letada
Updated over a week ago

Social Media: Once my campaign is published, how can I share it as a post in my social media accounts?

Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I create a custom Email Template for later use?

Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send a "one-time" mass-email to my contacts to help promote my campaign?

Written by Eric Letada
Updated over a week ago

How can I print a flyer that I can post to help promote a campaign?

Written by Eric Letada
Updated over a week ago

Promote/Email Tool: How can I send "Scheduled" automated mass-emails to my contacts to help promote my campaign?

Written by Eric Letada
Updated over a week ago

Campaign Updates: Is there an easy way to send a campaign "update" to donors who had previously donated to my campaign?

Written by Eric Letada
Updated over a week ago

Store Creation

Livingtree Give Stores for Individuals/Solo Users

Livingtree Give Stores for Solo/Individuals users

Written by Jalaj Mani
Updated over a week ago

For items within my store, how can I request and collect a document (IE - waiver) from my buyers?

Written by Eric Letada
Updated over a week ago

Account Settings

LT Give - Settings

Walkthrough on accessing and viewing Reporting in Livingtree Give

Written by Jalaj Mani
Updated over a week ago

Account Settings: Overview

Written by Eric Letada
Updated over a week ago

Account Settings: I am logged into my LT Give account, how can I reset my password?

Written by Eric Letada
Updated over a week ago

Public Page Settings: How can add/edit my Public Page "Title," Description and Logo?

Written by Eric Letada
Updated over a week ago

Public Pages: What is my LT Give "Public Page"? How can I use it to help promote my campaigns?

Written by Eric Letada
Updated over a week ago

Public Pages: How can I find my LT Give account "Public Page"?

Written by Eric Letada
Updated over a week ago

Reporting

How are refunds displayed within reporting?

Written by Eric Letada
Updated over a week ago

Reporting Tool: Accessing fundraising transaction details

Written by Eric Letada
Updated over a week ago

Go To Reporting: How can I review transaction details for one campaign?

Written by Eric Letada
Updated over a week ago

Can I download a spreadsheet that includes all (or some) donations that have been made to my campaigns?

Written by Michael Cash
Updated over a week ago